Hairy Pony Natural Horse Shampoo-Kakadu Plum

14-Day Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Return Window

You have 14 days from the date of purchase to return an item for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned with original packaging, tags, and accessories
• A valid receipt or proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

Safety items such as helmets or safety vests.

• Gift Cards

Perishable items such as feed and supplements

• Items showing signs of use, damage, or alteration not caused by Rider's.

Refunds

• Approved returns will be refunded to the original form of payment
• Refunds are processed within 5–10 business days after inspection
• Original shipping charges are non-refundable (unless the return is due to our error)

Exchanges

• Exchanges are subject to product availability
• If the replacement item costs more, the price difference must be paid
• If it costs less, the difference will be refunded

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of purchase or delivery so we can figure out a solution.

How to Start a Return

To initiate a return, please:

• Visit our store in person or
• Contact us at riderstackapparelsupply@gmail.com with your order details and phone number.

Policy Updates

We reserve the right to update or modify this return policy at any time without prior notice.

Thank you,

Rider's Equestrian Tack & Supply Ltd

250.260.7669