Shipping & Return Policies

                                    

Shipping Policy

Processing Time

All orders are processed and shipped within 1-2 business days (Tuesday–Friday, excluding holidays). Orders placed after business hours, on weekends, or on statutory holidays will be processed the next business day.

Shipping Carriers & Methods

We ship orders within Canada using the most economical shipping option available at the time of dispatch. This may include carriers such as Canada Post or other reputable national couriers such as UPS, FedEx, CanPar, DHL, or Purolator, depending on destination, package size, and cost efficiency.

Carrier selection is made at our discretion while maintaining reliable delivery.

Delivery Time

Delivery times vary based on destination and carrier. Estimated delivery timelines are provided by the carrier and begin once the order has been shipped. Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control (e.g., weather, remote locations, carrier delays).

Shipping Costs

We offer $20 flat rate shipping across Canada. 

For oversize items such as blankets, or saddle pad bags, an oversize shipping charge may apply. You will be notified after purchase.

US Shipping requires contact with our customer service, as custom shipping charges will apply.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking confirmation. 

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete address information.

Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact us and we’ll do our best to assist you with the carrier.

 

14-Day Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Return Window

You have 14 days from the date of purchase to return an item for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be returned with original packaging, tags, and accessories
  • A valid receipt or proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

Safety items such as helmets or safety vests.

  • Gift Cards

Perishable items such as feed and supplements

  • Items showing signs of use, damage, or alteration not caused by Rider's.

Refunds

  • Approved returns will be refunded to the original form of payment
  • Refunds are processed within 5–10 business days after inspection
  • Original shipping charges are non-refundable (unless the return is due to our error)

Exchanges

  • Exchanges are subject to product availability
  • If the replacement item costs more, the price difference must be paid
  • If it costs less, the difference will be refunded

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of purchase or delivery so we can figure out a solution.

How to Start a Return

To initiate a return, please:

Policy Updates

We reserve the right to update or modify this return policy at any time without prior notice.

Thank you,

Rider's Equestrian Tack & Supply Ltd

250.260.7669